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How Rentokil supports facility management businesses

The broad range of services provided by facility management companies means that they can struggle to provide sufficient levels of efficiency, expertise and innovation in every area. The growing demand for integrated facility management in mature markets, however, is driving the need to offer more services at reduced costs. In the UK alone, the facility management sector outsourcing market is forecast to reach over £23 billion by 2018 and grow by 5% annually, according to AMA research (1).

Outsourcing by FM companies to specialist providers with a history of innovation and high levels of service can be the best option to deliver a more efficient and effective service to customers.

A specialist provider can keep up to date with legislation in areas including environment, food safety, health, hygiene, pesticides and biocides, cleaning product ingredients, and provide the appropriate documentation and evidence required for auditing and standards compliance.

Expertise & innovation

As part of Rentokil Initial we offer:

Expertise in multiple sectors
As the leading pest control company worldwide, we know exactly what it takes to protect businesses in different sectors against a wide variety of pests and comply with specific legislation. See how the pest threats vary between a variety of business sectors.

State-of-the-art pest control
We offer advanced pest-control solutions developed in our world-leading research laboratory to ensure you always remain one step ahead of pest and hygiene threats.

Rentokil IPM
Rentokil offers a unique Integrated Pest Management service to provide a tailored solution for each customer’s needs, based around our ERDM pest management strategy:

  • Exclusion: physical exclusion and pest-proofing of premises;
  • Restriction: removal of elements encouraging the presence of pests;
  • Destruction: quick effective pest control to eliminate an infestation;
  • Monitor: a range of pest monitoring tools give early warning of an infestation for efficient control.

Customer site appraisal
Before implementing a service plan we provide a critical appraisal by trained technicians experienced in the customer’s sector. This is a factual description based on detailed observations in conjunction with photographic support. The appraisal allows a customer to see a complete overview of their pest control needs, identifies pest problems early, and helps you to plan measures to mitigate risk of future infestations.

Auditing support
Our customer portal myRentokil (see below) provides account management, consolidated reporting and risk profiling, making it easy to provide services across our customers’ local and international network to help you achieve compliance with standards and legislation.

Leading hygiene services
Through our Initial business we are also a global leader in hygiene services. We have a long history of helping businesses and organisations reduce hygiene risks and ensure healthy working environments.

Services and solutions for FM customers

Our breadth of expertise and innovation enables us to offer the services, people and solutions that can meet the demanding requirements of a Facility Management company:


  • Tailored to customer’s requirements & KPIs
  • ISO certificated
  • Compliance with clients’ auditing standard
  • Agreed service & pricing structure tailored to FM needs
  • Helpdesk & KA support
  • 24hr response to emergencies
  • National coverage


  • Consistency & reliability of service
  • Good communication
  • Well trained people
  • Technical experts to support problem solving
  • High visibility people support brand
  • Field staff have the latest technology to make communications easier
  • Staff vetting

Account Management

  • Management point of contact, who leads transition to RI
  • Clear pricing structure
  • Identified team & contact plan
  • Annual account review & plan
  • Agreed KPIs
  • Problem solving with ad hoc pricing


Management Information

  • Bid-support information provided by dedicated professional
  • Back-up site-specific documentation
  • Central reporting on customer’s estate
  • Onsite reporting for end-user visibility
  • Accurate invoicing & admin compliant with customer’s needs
  • Proof-of-service delivery

Pest control solutions

  • In-house products ensure a quick solution to emergency situations
  • Innovation that is environmentally & socially responsible
  • Complete solutions to meet end-customers’ needs

Expert solutions for pest infestations

Rentokil can provide a tailored solution to control and manage risks around every customer site. In the case of factories, this includes the surrounds and buildings, deliveries, storage areas, production areas and machinery and equipment. Rentokil works in partnership with our customers to deliver the most suitable and efficient pest control solution.

Complete tailored solution

The application of practical and scientific experience is the first step in proactively managing the risk of pest infestation and protecting businesses and properties.

Rentokil offers a variety of products and services to deter and control pests depending on your customers’ pest control needs.

Our pest control products and services include:


  • Tamper Resistant Bait Station (TRBS)
  • Bait boxes
  • RADAR mouse traps with Connect technology
  • Autogate Connect for rats with Connect technology

Flying insects

  • Luminos fly traps
  • Insecticide spray
  • Fly screens

Cockroaches and ants

  • Residual spraying
  • Gelling
  • Plastic reusable insect detector (PRID)

Stored product insects

  • Fumigation
  • Heat treatment
  • Spraying treatments
  • Controlled atmosphere treatment

Crawling and biting insects

  • Heat treatment
  • Insecticides
  • Traps


  • Bait station
  • Spray


  • Fogging with adulticide
  • Larvicide (bacteria)
  • RIDL (sterile insect release)
  • Insect growth regulators (IGR)
  • Monomolecular film oils
  • Luminos
  • Insecticide
  • Insect screens


  • Bird netting
  • Bird point deterrent
  • Bird gel repellent
  • Bird spikes

myRentokil — online pest control reporting for audit compliance

The myRentokil customer portal is a key solution we offer to our customers.

This pest analysis and management system provides secure 24/7 access to comprehensive pest control records. It provides online documents and analysis and reporting tools that are essential support for integrated pest management and auditing requirements where needed.

The myRentokil portal gives access to real-time data and full understanding of the level of risk associated with pests and hygiene.

  • Accurate, detailed records of pest activity: the myRentokil report identifies detected pest species, locations with activity, and site plans of the customer sites with complete pest activity history.
  • Recommendations to help improve the pest management program: a customer can manage open, pending and closed recommendations from the technician, with the ability to provide feedback at each stage.
  • Interactive site plans to demonstrate pest management coverage: Site plans show all the devices and inspection points throughout the customer site, illustrating the defences against pest infestations.
  • Reports deliver data directly to the customer: Reports can be tailored to customer specifications based on pest activity, recommendations, visits, and material usage. Reports can be automatically generated and emailed to the customer at selected intervals.
  • Multi-site tools to manage an entire pest control program: Display a summary of the current status of the pest control program across the complete property portfolio or drill down to detail on individual sites.
  • Proof of service: The Proof of Service Report captures all visit details a technician records during a visit.

Discover more about the advantages of data recording & pest management with myRentokil.

Global leader with local expertise

Rentokil is a global leader in pest control, bringing reliable and professional advice to food processing customers worldwide. Our range of capabilities in solutions and services, research and development and technical expertise is unrivalled.

Our international reach and ability to understand local requirements helps us to deliver a consistent service model for businesses globally, across multiple sites and throughout complex supply chains.

Unique technical capabilities

Rentokil has long been at the forefront of providing our technicians (exterminators) with expertise in pest control and conducting pioneering research to find new pest control solutions.

Our people

Our 12,000 technicians are expert surveyors and exterminators. They undergo extensive initial training in pests and pest control, gain accredited professional qualifications and are supported with continuous training and personal development.

We have built up an experienced expert service team consisting of:

  • high dependency technicians;
  • field technicians;
  • entomologists;
  • field biologists.

Our Global Technical Centre

Our Global Technical Centre is focussed on pioneering innovative new products and solutions, developing new technology and studying pest behaviour.

  • research on pest behaviour provides insights for the development of smarter more effective ways to control rodents and insects;
  • research on pesticides helps develop quick and safe solutions to minimise the use of toxic substances;
  • research focuses on prevention, remote monitoring and added-value information management for reporting of pest activity.

Product Development Team

The Product Development Team contains a broad range of product development expertise. The team possesses expert knowledge in design, development, testing and reliability.

Developing and championing new ideas at the same time as ensuring maintenance and continual improvement of product ranges to meet ever-changing pest infestation challenges.

The team includes experts in:

  • microbiology;
  • analytical chemistry;
  • legislation and regulations;
  • product formulation;
  • electro-mechanical engineering;
  • electronics;
  • sensing technology.


(1) Donati, M. 2015. UK facilities management outsourcing set to grow by 5 per cent. Supply Management, 6 March 2015. (link)


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